GENERAL APPLIANCE SERVICE

Privacy Policy and SMS Messaging Terms


Effective date: July 23, 2026

This Privacy Policy explains how GENERAL APPLIANCE SERVICE INC collects, uses, protects, and handles consumer information, including information associated with our SMS messaging program.


Information We Collect

We may collect information that customers voluntarily provide, including:

  • Name
  • Telephone number
  • Email address
  • Service address
  • Appliance and appointment information
  • Appliance photographs, model numbers, and serial numbers
  • SMS opt-in and opt-out records
  • Messages and customer-support communications

How We Use Consumer Information

We use consumer information to:

  • Schedule, confirm, cancel, or reschedule appliance-service appointments
  • Provide technician arrival and service-status updates
  • Respond to customer questions
  • Request appliance photographs, model numbers, or serial numbers
  • Provide customer service and support
  • Maintain SMS consent and communication records
  • Operate, protect, and improve our services

Consumer Data Sharing Policy



  • Non-Sharing Clause: We do not share your data with third parties for marketing purposes. General Appliance Service will not sell, rent, or share collected mobile numbers.


We do not sell, rent, share, transfer, or disclose consumer personal information, including mobile information, mobile phone numbers, SMS opt-in information, and SMS consent data, to external organizations under any circumstances, even with consumer consent, except where required by law or where strictly necessary for a contracted service provider to deliver the SMS service requested by the consumer.

Contracted service providers may access consumer information only when necessary to operate and deliver the requested service. They are not permitted to use consumer information for marketing, advertising, affiliate marketing, promotional activities, or unrelated purposes.


Customer information is not shared with third parties or affiliates for marketing or promotional purposes.

Mobile opt-in information and SMS consent are never sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes.

Any information-sharing language elsewhere in this policy excludes mobile information, SMS opt-in information, and SMS consent data.


Internal Data Protection Safeguards

GENERAL APPLIANCE SERVICE INC maintains internal access controls, staff training, and security procedures designed to prevent unauthorized access, use, sharing, transfer, or disclosure of consumer information.

Access to consumer information is restricted to authorized personnel and contracted service providers who require the information to perform approved business functions.

Employees and authorized service providers are required to protect the confidentiality of consumer information and use it only for approved business purposes.

We maintain reasonable administrative, technical, and organizational safeguards to protect consumer information from unauthorized access, disclosure, misuse, alteration, or loss.


SMS Messaging Program

GENERAL APPLIANCE SERVICE INC sends informational messages related to appliance-repair services.

Message types may include:

  • Appointment reminders and confirmations
  • Scheduling and rescheduling communications
  • Appointment cancellation communications
  • Technician arrival notifications
  • Appliance-service updates
  • Requests for appliance photographs
  • Requests for appliance model or serial numbers
  • Responses to customer questions
  • Customer-support communications

We do not use this SMS program to send marketing or promotional messages.


SMS Consent

Customers receive text messages only after voluntarily providing consent through an approved opt-in process.

Consent to receive text messages is not a condition of purchasing goods or appliance-repair services.

The SMS consent checkbox is optional and is not preselected.


Message Frequency and Charges

Message frequency varies.

Messages may be sent daily or weekly depending on appointments and communication needs.

Message and data rates may apply.

Customers should contact their wireless carrier with questions about their messaging or data plan.


Opting Out

Customers may opt out at any time by replying STOP to a message from GENERAL APPLIANCE SERVICE INC.

After replying STOP, the customer will receive an opt-out confirmation and will receive no additional messages unless the customer opts in again.


Getting Help

Customers may reply HELP for assistance.

For questions about this Privacy Policy, personal information, SMS preferences, or our messages, contact GENERAL APPLIANCE SERVICE INC:

South Florida: 561-396-9878
 Palm Coast: 386-359-3215
 Email: Rob@generalappliancesvc.com


Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery is subject to wireless carrier and network availability.


Policy Updates

We may update this policy when our services, business practices, or legal requirements change.

Any changes will be posted on this page with a revised effective date.